Refund Policy
Review our refund and return guidelines for custom printed, engraved, and personalized products.
Refund Policy
We want every customer to be satisfied with their order. Because many of our products are custom printed, engraved, or personalized, please review our refund guidelines carefully.
Custom and Personalized Items
Custom printed, engraved, or personalized items are generally not eligible for return or refund unless they arrive damaged, defective, or with an error caused by our production process.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and clear photos of the issue.
Customer Design or Spelling Errors
We are not responsible for mistakes submitted by the customer, including spelling errors, wrong names, incorrect dates, low-quality artwork, wrong sizes, or approved design details.
Non-Custom Products
If a product is not customized or personalized, return eligibility may depend on the item condition and timing of the request.
Refund Approval
Approved refunds will be processed through the original payment method when possible. Processing time may vary depending on your payment provider.
Order Cancellations
Cancellation requests must be made before production begins. Once a custom order has entered production, cancellation may no longer be possible.
Contact Us
To request help with an order, please contact us at davinciprintsyokosuka@gmail.com.