Frequently Asked Questions
Find quick answers about custom printing, engraving, shipping, order process, turnaround time, and design requirements.
Is shipping free? +
Yes. We offer free shipping within Japan on all orders. For international orders, shipping fees will apply and may vary depending on the destination, package size, and order details. Any applicable shipping cost will be confirmed before your order is completed.
What products can I customize? +
You can customize apparel and selected engraving items such as shirts, shorts, team wear, gifts, and personalized products.
Can I upload my own design or logo? +
Yes. You can send your own logo, artwork, text, or design file. For the best result, please provide a clear and high-quality image or file.
Do you offer bulk orders? +
Yes. We accept bulk orders for businesses, events, teams, groups, and special occasions. Contact us for quantity pricing and order details.
How long does an order usually take? +
Production time depends on the product, quantity, design complexity, product availability, and approval process. We will confirm the estimated timeline after reviewing your order.
Can you help with the design? +
Yes. If you need help preparing your design, layout, or text placement, we can guide you before production starts.
What file type should I send for my design? +
High-quality PNG, JPG, PDF, SVG, AI, or EPS files are preferred. Clear and high-resolution files help produce better printing or engraving results.
Can I request a custom quote? +
Yes. For bulk orders, special products, or detailed customization, you can contact us and we will provide a custom quote based on your order requirements.